Connect Virtual Agent

With the Virtual Agent Studio component, you can redirect an incoming call to a given Virtual Agent. If necessary, escalate it to a human Agent (with the "Assignment and Dial" component) in case the Virtual Agent is not prepared to handle the incoming question.

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After the “Initial step” component, add the "Connect virtual agent" component to the flow and refer to Preferences and Exits to configure it.

For more information on Virtual Agent, see the Talkdesk Virtual Agent documentation.