Variables are a critical component that allows you to collect data points and use them to make routing decisions.
It includes, for example, information collected via IVR menus or via data dips into the account’s CRM system.
Once added in a component, a variable can be re-used in another component. Variables for Callbar can be managed through the 'Manage context' menu.
To learn how to use variables correctly, please check Working with Variables.
Updated 4 months ago