Introduction

• What is Talkdesk Studio?
• Permissions to Use Studio Flows and Modules
• Flow Types
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Managing Flows

• Archiving an Audio File
• Assigning a Flow to a Number
• Deleting Flows
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Studio Components

• Overview
• Analyze Digital Message (Powered by Navigator)
• Analyze Voice Message (Powered by Navigator)
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Use Cases

• Assigning a Call to the Case Owner
• Assigning a Call to the Same Agent
• Chained Routing
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Helpful Tips

• Assigning a Call
• Callback and Voicemail from Queue
• Call Prioritization
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Troubleshooting

• Automated Tasks Based on Queue Sizes
• Concurrency Between Studio and Classic Routing Issues
• Enhanced Error Notifications