Overview
Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.
Below, you can consult the list of available Studio Components and each group/category:
| Component Groups/Categories | Information | Studio Components |
|---|---|---|
| Contact / Input Actions | Requires contact action/presence and input. | - Enroll voice - Input IVR - Get Voice Feedback - Standard IVR - Authenticate Voice - Voice IVR - Voicemail - Voice transcription |
| Conditional Actions | It takes decisions depending on determined conditions. | - Calendar based rules. - Conditional statement - Time based rules - Traffic splitter |
| Data Actions | Reads, processes, or saves data from different sources. | - Execute action - Run function - Run module - Salesforce data dip - Stream audio unidirectional - Trigger Salesforce Omni-Channel Flow - Validate phone |
| Agent Actions | Require an agent’s presence or cross with the agent’s work. | - Assign Agents to Message - Assignment and dial - Auto-answer - Request Callback from Queue - Request Direct Callback - Connect to Virtual Agent Digital - Connect to Virtual Agent Voice - Send to Inbox - Dial Agent |
| Automated Actions | Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action. | - Automated Message - Forward to external number - Make outbound call - Play audio - Forward to Phone |
| Flow Actions | Actions that you can perform at a flow level. | - Estimated waiting time - Record - Reporting |
| End Actions | Actions that terminate the flow without any interaction from the user. | - End flow - Return to Flow - Hangup |
Updated 9 months ago