Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.
Below, you can consult the list of available Studio Components and each group/category:
Contact / Input Actions
Requires contact action/presence and input.
It takes decisions depending on determined conditions.
Reads, processes, or saves data from different sources.
Require an agent’s presence or cross with the agent’s work.
Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action.
Actions that you can perform at a flow level.
Actions that terminate the flow without any interaction from the user.
Updated about 2 months ago