Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.

Below, you can consult the list of available Studio Components and each group/category:

Component Groups/Categories

Information

Studio Components

Contact / Input Actions

Requires contact action/presence and input.

Conditional Actions

It takes decisions depending on determined conditions.

Data Actions

Reads, processes, or saves data from different sources.

Agent Actions

Require an agent’s presence or cross with the agent’s work.

Automated Actions

Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action.

Flow Actions

Actions that you can perform at a flow level.

End Actions

Actions that terminate the flow without any interaction from the user.