Overview
Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.
Below, you can consult the list of available Studio Components and each group/category:
| Component Groups/Categories | Information | Studio Components |
|---|---|---|
| Contact / Input Actions | Requires contact action/presence and input. | - Enroll voice. - Input IVR. - Standard IVR. - Authenticate Voice. - Voice IVR. - Voicemail. - Voice transcription. |
| Conditional Actions | It takes decisions depending on determined conditions. | - Calendar based rules. - Conditional statement. - Time based rules. - Traffic splitter. |
| Data Actions | Reads, processes, or saves data from different sources. | - Execute action. - Run function. - Run module - Salesforce data dip. - Stream audio unidirectional. - Validate phone. |
| Agent Actions | Require an agent’s presence or cross with the agent’s work. | - Assignment and dial. - Auto-answer. - Callback. - Connect Virtual Agent. |
| Automated Actions | Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action. | - Forward to external number. - Make outbound call. - Play audio. - Forward to Phone |
| Flow Actions | Actions that you can perform at a flow level. | - Estimated waiting time. - Record - Reporting. |
| End Actions | Actions that terminate the flow without any interaction from the user. | - End flow. - Return to Flow |
Updated 7 days ago