Overview

Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.

Below, you can consult the list of available Studio Components and each group/category:

Component Groups/Categories	Information	Studio Components
Contact / Input Actions	Requires contact action/presence and input.	Input IVR. Standard IVR. Voice IVR. Voicemail. Voice transcription.
Conditional Actions	It takes decisions depending on determined conditions.	Calendar based rules. Conditional statement. Time based rules. Traffic splitter.
Data Actions	Reads, processes, or saves data from different sources.	Execute action. Run function. Salesforce data dip.
Agent Actions	Require an agent’s presence or cross with the agent’s work.	Assignment and dial. Auto-answer. Callback. Connect Virtual Agent.
Automated Actions	Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action.	Forward to external number. Make outbound call. Play audio.
Flow Actions	Actions that you can perform at a flow level.	Estimated waiting time. Record Reporting.
End Actions	Actions that terminate the flow without any interaction from the user.	End flow.