Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.
Below, you can consult the list of available Studio Components and each group/category:
|Component Groups/Categories||Information||Studio Components|
|Contact / Input Actions||Requires contact action/presence and input.||- Enroll voice.|
- Input IVR.
- Standard IVR.
- Authenticate Voice.
- Voice IVR.
- Voice transcription.
|Conditional Actions||It takes decisions depending on determined conditions.||- Calendar based rules.|
- Conditional statement.
- Time based rules.
- Traffic splitter.
|Data Actions||Reads, processes, or saves data from different sources.||- Execute action.|
- Run function.
- Run module
- Salesforce data dip.
- Stream audio unidirectional.
- Validate phone.
|Agent Actions||Require an agent’s presence or cross with the agent’s work.||- Assignment and dial.|
- Connect Virtual Agent.
|Automated Actions||Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action.||- Forward to external number.|
- Make outbound call.
- Play audio.
- Forward to Phone
|Flow Actions||Actions that you can perform at a flow level.||- Estimated waiting time.|
|End Actions||Actions that terminate the flow without any interaction from the user.||- End flow.|
- Return to Flow
Updated 7 days ago