Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.

Below, you can consult the list of available Studio Components and each group/category:

Component Groups/CategoriesInformationStudio Components
Contact / Input Actions Requires contact action/presence and input.- Enroll voice
- Input IVR
- Get Voice Feedback
- Standard IVR
- Authenticate Voice
- Voice IVR
- Voicemail
- Voice transcription
Conditional Actions It takes decisions depending on determined conditions.- Calendar based rules.
- Conditional statement
- Time based rules
- Traffic splitter
Data Actions Reads, processes, or saves data from different sources.- Execute action
- Run function
- Run module
- Salesforce data dip
- Stream audio unidirectional
- Trigger Salesforce Omni-Channel Flow
- Validate phone
Agent Actions Require an agent’s presence or cross with the agent’s work.- Assign Agents to Message
- Assignment and dial
- Auto-answer
- Request Callback from Queue
- Request Direct Callback
- Connect to Virtual Agent Digital
- Connect to Virtual Agent Voice
- Send to Inbox
Automated Actions Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action.- Automated Message
- Forward to external number
- Make outbound call
- Play audio
- Forward to Phone
Flow Actions Actions that you can perform at a flow level.- Estimated waiting time
- Record
- Reporting
End Actions Actions that terminate the flow without any interaction from the user.- End flow
- Return to Flow
- Hangup