Overview
Components are the basic building blocks of a call flow that you can configure to perform basic actions and to suit your needs.
Below, you can consult the list of available Studio Components and each group/category:
Component Groups/Categories | Information | Studio Components |
---|---|---|
Contact / Input Actions | Requires contact action/presence and input. | |
Conditional Actions | It takes decisions depending on determined conditions. | |
Data Actions | Reads, processes, or saves data from different sources. | |
Agent Actions | Require an agent’s presence or cross with the agent’s work. | |
Automated Actions | Actions decided by the Flow admin, that are triggered in a part of the flow, without an agent or contact action. | |
Flow Actions | Actions that you can perform at a flow level. | |
End Actions | Actions that terminate the flow without any interaction from the user. |
Updated about 2 months ago