With Studio, you can offer the caller alternative options like leaving a voicemail or placing a callback request while in the waiting queue.
These alternative options are configured in the Assignment and Dial componentcomponent - Components are the basic building blocks of a call flow. There are multiple components available that you can add and configure to suit your needs. Check the full list of available components in the "Studio Components" section of this guide..
For example, if you wish to configure Callback from queue, select the digit, and add a new component with Callback through the Send to drop-down list.
Updated 2 months ago