Talkdesk Studio

Talkdesk Studio Advanced Documentation

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Callback and Voicemail from Queue

With Studio, you can offer the caller alternative options like leaving a voicemail or placing a callback request while in the waiting queue.

These alternative options are configured in the Assignment and Dial component.

Assignment and Dial exit with Callback from queue

Assignment and Dial exit with Callback from queue

For example, if you wish to configure Callback from queue, select the digit, and add a new component with Callback through the Send to drop-down list.

Callback and Voicemail from Queue


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