Once you've publishedpublished - If your flow is published, it means it’s error-free and that you can assign phone numbers to it. your flowflow - A flow represents the full lifecycle of a call. It is a road map to how calls will be handled from the moment they enter the phone system to the end of the call., you can assign it to one or several phone numbers. However, a phone number can only be assigned to one flow.
- Log in to your Talkdesk account as an Administrator:
- Click the Admin section  at the top of the page and select the Studio tab .
- Click the More Options [•••] icon .
- Click Manage numbers .
The "Manage numbers" panel will appear and present a list of the numbers in your Talkdesk account.
- Click the checkbox next to the number(s) the flow will be assigned to .
For accounts with many numbers, the search box near the top of the panel will match phone numbers as well as numbers' Friendly Names.
- Once you've selected all the numbers for the flow, click Save .
A modal window will appear to confirm your selection. Once you click the Confirm button , your flow will be assigned!
We recommend you conduct test calls to the numbers assigned to the flowflow - A flow represents the full lifecycle of a call. It is a road map to how calls will be handled from the moment they enter the phone system to the end of the call. to experience what your customers will hear firsthand.
If anything appears out of order, don't worry: you can always edit the flow following the instructions here. Once the flow is validated and saved, any numbers assigned to the flow will reflect the changes you've made.
Similarly, you can unassign numbers at any time by unchecking them in the "Manage Numbers" side panel and clicking Save.
A phone number can only be assigned to one flow at a time.
Updated a day ago