Caller Identification with PIN Code Validation

You can use the Input IVR componentcomponent - Components are the basic building blocks of a call flow. There are multiple components available that you can add and configure to suit your needs. Check the full list of available components in the "Studio Components" section of this guide. together with a data dipdata dip - Data dips are search points that collect data from external platforms (like a CRM) or within the call flow. For example, if you ask a caller to input their customer number, this number will be verified against a database. to look up the status of a case in Salesforce, and then validate the authorization of a caller.

This will route the caller to a specific set of dedicated agents.