Caller Identification with PIN Code Validation
Deprecated content
You can use the Input IVR component together with a data dip to look up the status of a case in Salesforce, and then validate the authorization of a caller.
![caller ID pin code validation.png 639](https://files.readme.io/7688bbb-caller_ID_pin_code_validation.png)
This will route the caller to a specific set of dedicated agents.
Updated 5 months ago