Preferences

On the Preferences tab of the Inbound voice componentcomponent - Components are the basic building blocks of a call flow. There are multiple components available that you can add and configure to suit your needs. Check the full list of available components in the "Studio Components" section of this guide. , you can define the variablesvariables - Variables allow you to collect data and use it to make routing decisions. It includes, for example, information collected via IVR menus or via data dips into the account’s CRM system. Once added in a step, a variable can be reused in another step. Variables for Callbar can be managed through the 'Manage context' menu. that will be populated with the values generated on exit, by mapping 8 data points to the flowFlow - Actions performed during the lifecycle of a call. variables:

contact.name
contact.address
contact.company
contact.location
contact.exact_match
source_phone
interaction_id
destination_phone

The first 5 data points are related to the contact that was matched with the inbound caller's phone number: name, address, company/account, location, and whether the phone number is an exact match of a single contact.

The last 3 data points are related to the incoming phone number or inbound caller’s phone number, the id of the call in Studio, and the destination phone number or dialed phone number.

You can reuse them later in the flow.