Preferences

On the Preferences tab, there are several predefined step variables that you can use by mapping to any flow variables.
There are 5 types of variables:

• “Global variables”
• “Email variables”
• “SMS variables”
• “Chat variables”
• “Facebook variables”
• “WhatsApp variables”
• "Digital Connect variables"

In the “Global variables”, you can define and use the channel type and interaction ID. The other variables are only available when the channel type matches the channel of the incoming conversation.