For AI agents: visit https://studio.talkdesk.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.
Account Settings that Impact Studio
| Setting | Impact |
|---|
| Blocklist | Flows will be affected by this account setting. |
| Business Hours | If the flow doesn't have a Time-Based Rules component configured, this account setting will be used for reporting purposes. |
| Device Settings | Single Device Mode needs to be enabled. |
| Filter Short Abandoned Calls | This is used in Studio for reporting purposes. |
| Holiday Hours | Does the flow have business hours configured in a Time-Based Rules component?
-
Yes: What comes after the component will follow the component’s rules. What comes before will use the Holiday Hours setting. If the Holiday Hours are not defined, the account-level Business Hours will be used.
-
No: The Holiday Hours setting will be used. If this is not defined, the account-level Business Hours will be used.
Note:In these scenarios, the account-level Holiday Hours and Business Hours settings are only used for reporting purposes. |
| Inbound Call Recording | If the flow doesn't have a Record component configured, this account setting will be used.If the Forward to external number component is used in a flow, the account setting doesn't work. |
| Service Level Threshold | This account setting is used in Studio for reporting purposes. |
| Timezone | If the flow doesn't have a Time-Based Rules component configured, this account setting will be used for reporting purposes. |