Account Settings that Impact Studio
All these account-level settings can be found in Admin > Preferences.
Setting | Impact |
---|---|
Flows will be affected by this account setting. | |
If the flowFlow - Actions performed during the lifecycle of a call. doesn't have a Time-Based Rules component configured, this account setting will be used for reporting purposes. | |
This is used in Studio for reporting purposes. | |
Does the flowFlow - Actions performed during the lifecycle of a call. have business hours configured in a Time-Based Rules component?
Note: In these scenarios, the account-level Holiday Hours and Business Hours settings are only used for reporting purposes. | |
If the flowFlow - Actions performed during the lifecycle of a call. doesn't have a Record component configured, this account setting will be used. If the Forward to external number component is used in a flow, the account setting doesn't work. | |
This account setting is used in Studio for reporting purposes. | |
If the flowFlow - Actions performed during the lifecycle of a call. doesn't have a Time-Based Rules component configured, this account setting will be used for reporting purposes. |
Updated 7 days ago