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UUI SIP Header

Defines the value to be sent in the UUI header, and can be built using free text or variables from which the value will be included.
The UUI standard SIP header is typically used to carry short pieces of information that are relevant to be shown to users receiving a given call, or that may inform a target system to better route the call to the appropriate team or user.

Example use cases:

• When a call handled by Autopilot is escalated, it may need to be routed to an external system and should include UUI context about the subject or call identifier to help the target system route it more effectively.
• Building a Studio flow that collects the customer tax number and uses it to check if the customer is a subscriber. If not, route the call to another system, but include the collected tax number in the UUI header so it is visible to the user on the target system, and they don't have to enter it again.