Preferences

Assignment Parameters

In order to get the estimated waiting time, you should define the ring group that will handle a certain call. There are two ways to do that:

  1. "List of ring groups in your account": A drop-down menu that lists all the ring groups associated with the current account will be displayed.

  2. "Variable in flow context": A drop-down menu that lists all the variables available will be displayed.

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Variables

The estimated waiting time can be stored in a flow variable and then be used to make routing decisions.

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