To get the estimated waiting time, first, you need to define the ring group that will handle a specific call by selecting one of the following options:
"List of ring groups in your account": A drop-down menu that lists all the ring groups associated with the current account will be displayed.
"Variable in flow context": A drop-down menu that lists all the variables available will be displayed.
The estimated waiting time can be stored in a flow variable and then used to make routing decisions.
Updated 3 months ago