Preferences

Assignment Parameters

To get the estimated waiting time, first, you need to define the queue that will handle a specific call by selecting one of the following options:

1. "List of queue groups in your account": A drop-down menu that lists all the queues associated with the current account will be displayed.

2. "Variable in flow context": A drop-down menu that lists all the variables available will be displayed.

Variables

The estimated waiting time can be stored in a flow variable and then used to make routing decisions.