Preferences

On the Preferences tab of the Outgoing Call component, the variables populated with the values generated on exit are defined by mapping data points to the flow variables.

Contact variables

The Contact variables relate to the contact matched with the outbound caller's phone number: name, address, company/account, location, whether the phone number is an exact match of a single contact, and the outbound caller's phone number.

Interaction variables

• Interaction ID: the identifier of the call in Studio.
• Destination number: the contact person's dialed phone number.
• Outbound caller ID: the Talkdesk number used to place the outbound call.
• Agent ID: the ID of the agent who placed the outbound call.
• Ring groups: the ring groups from the agent and the outbound caller ID, concatenated into a single string if there is more than one.

These values can be reused later in the flow.