The Estimated Waiting Time (EWT) componentcomponent - Event or occurrence that initiates a flow according to a specified flow definition. Components are the basic building blocks of a call flow, such as Input IVR, Calendar-based rules, Play Audio, and so on. You can check the full list of available components in the Studio Components section of this guide. retrieves an estimate of the average time a ring group takes to answer a call. The average time is calculated according to the calls that ring group answers in the previous 10 minutes. If no call is answered during that period, the EWT cannot be calculated.
Characteristics of the EWT:
● It's retrieved in seconds.
● It can be used multiple times within the same flowflow - Actions performed during the lifecycle of a call..
● It can be placed on every single point of the flow.
● The EWT value takes into consideration the time the caller has previously spent in the waiting queue.
Updated 9 months ago