To ensure the correct functioning of a call flow and of each Studio component, Talkdesk establishes default service quotas, as described in the table below.
Note: These values do not represent the limits for all areas of Talkdesk and are only applicable to accounts using Talkdesk Studio™.
|Phone numbers per account||4000|
|Flows per account ¹||500|
|API Flows requests per second, per account||2 rps|
|Functions components per account ²||30|
|Salesforce Data Dip components per flow ²||5|
|Execute Action components per flow ²||20|
|Maximum executed steps per interaction||300|
|Step output payload size (platform hard limit)||65KB|
|Execute Action output payload size||64KB|
|Exposed context value limit||1024 characters (per value)|
|Maximum payload limit for API Triggered Flows requests||64KB|
¹ When you approach the 500 flows’ service limit, a warning message will be displayed. If you wish to extend this quota or if you would like to obtain any additional information about Studio’s service quotas, please contact your Customer Success Manager (CSM) or Talkdesk Support.
² The growing number of Functions, Salesforce Data Dip and Execute Action components impacts the performance of the Studio Flows validation process.
Updated 2 months ago