Exits
On the Exits tab, you are able to configure the options of your IVR.
Custom Exits
For each exit you can:
● Set the key to be pressed by the caller.
● Choose a name for the exit. The name will be displayed on the flow to guide you.
● Define the next step of the flow that will be executed in case the caller presses this key.
To customize more exits, press Add Exit.
![Standard IVR - Exits.png 591](https://files.readme.io/2d2f650-Standard_IVR_-_Exits.png)
Timeout
You can configure the maximum time the system will wait for the caller to select an option, before redirecting the call to another component (or the same if applicable).
![Screen Shot 2019-03-11 at 4.34.54 PM.png 509](https://files.readme.io/da5a99f-Screen_Shot_2019-03-11_at_4.34.54_PM.png)
Invalid
If the caller presses a key that is not configured, the call will be directed to the component you choose.
![Invalid.png 509](https://files.readme.io/64aad39-Invalid.png)
Error Handling
You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a component. For more information on this section, please refer to the "Error handling" documentation.
Updated 8 months ago