Exits

On the Exits tab, you are able to configure the options of your IVR.

Custom Exits

For each exit you can:

● Set the key to be pressed by the caller.
● Choose a name for the exit. The name will be displayed on the flow to guide you.
● Define the next step of the flow that will be executed in case the caller presses this key.

To customize more exits, press Add Exit.

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Timeout

You can configure the maximum time the system will wait for the caller to select an option, before redirecting the call to another component (or the same if applicable).

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Invalid

If the caller presses a key that is not configured, the call will be directed to the component you choose.

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Error Handling

You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a component. For more information on this section, please refer to the "Error handling" documentation.