With Studio, you can customize your agents’ experience by enabling or disabling Auto-Answer at the flowflow - A flow represents the full lifecycle of a call. It is a road map to how calls will be handled from the moment they enter the phone system to the end of the call. level.
When enabled, the calls will be automatically answered in Callbar within the timeout defined in the “Timeout in seconds” field.
Note: The Auto-Answer account-level setting (Admin > Preferences) does not impact Studio flows.
Updated 5 months ago