Preferences

On the Preferences tab of the Incoming call component, you can define the variables that will be populated with the values generated on exit, by mapping eight data points to the flow variables:

  • “contact.name”
  • “contact.address”
  • “contact.company”
  • “contact.location”
  • “contact.exact_match”
  • “source_phone”
  • “interaction_id”
  • “destination_phone”
930930

The first five data points are related to the contact that was matched with the inbound caller's phone number: name, address, company/account, location, and whether the phone number is an exact match of a single contact.

The last three data points are related to the incoming phone number or inbound caller’s phone number, the ID of the call in Studio, and the destination phone number or dialed phone number.

You can reuse them later in the flow.