If you are in Talkdesk Workspace, you can access Studio and all features described below by navigating to the Studio app. For more information, please refer to this article.
In a Studio flow, the Execute action component is used to map a connection with an external API to push and pull specific data.
To use this component, it is necessary to enable an integration between Talkdesk and a third-party system. This can be done through Connections, a custom integration builder that allows users to quickly set up a connection to a host URL, which will then trigger an HTTP response and action.
Configure the Execute action for Studio according to the order described below:
- Create a connection in Talkdesk Admin > Integrations > Add New Integration > Custom Integration > Create.
- Create an action in Talkdesk in Admin > Integrations > Custom Integration > Add action.
- Use the custom integration in a Studio flow through the Execute action component.
Updated 4 months ago