Execute action

In a Studio flow, the Execute action component is used to map a connection with an external API to push and pull specific data.

To use this component, it is necessary to enable an integration between Talkdesk and a third-party system. This can be done through Connections, a custom integration builder that allows users to quickly set up a connection to a host URL, which will then trigger an HTTP response and action.

Configure the Execute action for Studio according to the order described below:

  1. Create a connection in Talkdesk Admin > Integrations > Add New Integration > Custom Integration > Create.
  2. Create an action in Talkdesk in Admin > Integrations > Custom Integration > Add action.
  3. Use the custom integration in a Studio flow through the Execute action component.