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Trigger Salesforce Omni-Channel Flow

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If you are using Talkdesk for Service Cloud Voice, you can trigger Salesforce Omni-channel flows with Talkdesk Studio.

The Trigger Salesforce Omni-Channel Flow component allows you to trigger a Salesforce Omni-channel flow based on the destination number variable and send context data to Salesforce to be used in the Omni-Channel flow.

Salesforce will return a queue or agent ID, to whom the work item should be assigned to.

Updated about 1 year ago