Preferences

Input

Define the input that will be analyzed by the component. There are two options:

• "Contact message": Process the contact’s message according to the channel. For example, SMS, web chat, and WhatsApp will be the incoming message. Email will be the email body.
• "Variable": The value of a Studio variable.

Variables

Optional variables that you can define to receive the result of the input analysis, namely:

• "Topic": Name of the detected topic (defined in the “Preferences” tab).
• "Contact message": The message processed by the component.