Making Routing Decisions

Studio offers several ways to make routing decisions:

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Conditional Statement

  • Using the Conditional statement component you can compare flow context variables with fixed values or 2 variables.
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Time Based Rules

  • Using the Time based rules component, you can branch out the flow when someone is calling after business hours or over the weekend, for example.
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Calendar Based Rules

  • Using the Calendar based rules component, you can offer a specific flow (for example, for holidays).