Making Routing Decisions
Studio offers several ways to make routing decisions:

Conditional Statement
- Using the Conditional statement component you can compare flow context variables with fixed values or 2 variables.

Time Based Rules
- Using the Time based rules component, you can branch out the flow when someone is calling after business hours or over the weekend, for example.

Calendar Based Rules
- Using the Calendar based rules component, you can offer a specific flow (for example, for holidays).
Updated over 1 year ago