Making Routing Decisions
Studio offers several ways to make routing decisions:
![Making routing decisions.png 529](https://files.readme.io/0193d23-Making_routing_decisions.png)
Conditional Statement
- Using the Conditional statement component you can compare flow context variables with fixed values or 2 variables.
![Time based rules.png 653](https://files.readme.io/3db0f5b-Time_based_rules.png)
Time Based Rules
- Using the Time based rules component, you can branch out the flow when someone is calling after business hours or over the weekend, for example.
![Calendar Based rules.png 640](https://files.readme.io/0fc7680-Calendar_Based_rules.png)
Calendar Based Rules
- Using the Calendar based rules component, you can offer a specific flow (for example, for holidays).
Updated 8 months ago