Making Routing Decisions

Studio offers several ways to make routing decisions:


Conditional Statement

  • Using the Conditional statement component you can compare flow context variables with fixed values or 2 variables.

Time Based Rules

  • Using the Time based rules component, you can branch out the flow when someone is calling after business hours or over the weekend, for example.

Calendar Based Rules

  • Using the Calendar based rules component, you can offer a specific flow (for example, for holidays).