An exit for the Make outbound call component can be configured in the following scenarios:

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  • “Answered”: This is the exit that the flow will replace if the contact person answers the call.
  • “Invalid number”: The path the flow will follow if the specified outbound phone number does not belong to your Talkdesk account.
  • “Busy”: This is the exit that the flow will replace if the customer’s phone line is busy or if the customer rejects the call.
  • “No answer”: This is the exit that the flow will replace if the contact person does not pick up the call.

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Note

You can only have one Make outbound call component per branch in a flow.

Error Handling

You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a component. For more information on this section, please refer to the "Error handling" documentation.