An exit for the Make outbound call component can be configured in the following scenarios:
- “Answered”: This is the exit that the flow will replace if the contact person answers the call.
- “Invalid number”: The path the flow will follow if the specified outbound phone number does not belong to your Talkdesk account.
- “Busy”: This is the exit that the flow will replace if the customer’s phone line is busy or if the customer rejects the call.
- “No answer”: This is the exit that the flow will replace if the contact person does not pick up the call.
You can only have one Make outbound call component per branch in a flow.
You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a component. For more information on this section, please refer to the "Error handling" documentation.
Updated about 23 hours ago