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v2.0

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v2.0

Introduction

  • What is Talkdesk Studio?
  • Permissions to Use Studio Flows and Modules
  • Getting Started
  • Account Settings that Impact Studio
  • Service Quotas

Managing Flows

  • Archiving an Audio File
  • Assigning a Flow to a Number
  • Deleting Flows
  • Error Handling
  • Flow Statuses and Versions
  • Flow Step Search
  • Functions
  • Importing and Exporting Flows
  • Loops
  • Modules
  • Prompts
  • Upgrading
  • Using Filters
  • Zooming and Panning the Canvas

Studio Components

  • Overview
  • Assign Agents to Message
    • Preferences
    • Exits
  • Assignment and Dial
    • Preferences
    • Exits
  • Authenticate Voice
    • Preferences
    • Exits
  • Auto-answer
    • Preferences
    • Exits
  • Automated Message
    • Preferences
    • Exits
  • Begin Module
    • Arguments
    • Exits
  • Calendar-based Rules
    • Preferences
    • Exits
  • Conditional Statement
    • Preferences
    • Exits
  • Connect to Virtual Agent Digital
    • Preferences
    • Exits
  • Connect to Virtual Agent Voice
    • Preferences
    • Exits
  • End Flow
  • Estimated Waiting Time
    • Preferences
    • Exits
  • Enroll Voice
    • Preferences
    • Exits
  • Execute Action
    • Preferences
    • Exits
  • Forward to External Number
    • Preferences
    • Exits
  • Forward to Phone
    • Preferences
    • Exits
  • Incoming Call
    • Preferences
    • Exits
  • Incoming Message
    • Arguments
    • Preferences
  • Input IVR
    • Preferences
    • Exits
  • Make Outbound Call
    • Preferences
    • Exits
  • Play Audio
    • Preferences
    • Exits
  • Record
    • Preferences
    • Exits
  • Reporting
    • Preferences
    • Exits
  • Request Callback from Queue
    • Preferences
    • Exits
  • Request Direct Callback
    • Preferences
    • Exits
  • Return to Flow
    • Preferences
    • Exits
  • Run Function
    • Preferences
    • Exits
  • Run Module
    • Preferences
    • Exits
  • Salesforce Data Dip
    • Preferences
    • Exits
  • Send to Inbox
    • Preferences
  • Send to Voicemail
  • Standard IVR
    • Preferences
    • Exits
  • Stream Audio Unidirectional
    • Preferences
    • Exits
  • Time-based Rules
    • Preferences
    • Exits
  • Traffic Splitter
    • Exits
  • Validate Phone
    • Preferences
    • Exits
  • Voice IVR
    • Preferences
    • Exits
  • Voicemail
    • Preferences
  • Voice Transcription
    • Preferences
    • Exits

Use Cases

  • Assigning a Call to the Case Owner
  • Assigning a Call to the Same Agent
  • Chained Routing
  • Configuring a Waiting Message
  • Configuring Routing Settings
  • Creating an Incoming Message Studio Flow for Chat Channels
  • Number Capture for Request Callback from Queue
  • Playing a Message with the Estimated Waiting Time
  • Prioritizing Low CSATs
  • Prioritizing VIP Calls in Salesforce
  • Routing with the EWT Component
  • Routing with the Voice IVR
  • Setting up IVR Menu Options
  • Traffic Splitter for BPOs
  • Transferring context between a module and the referencing flows
  • Using Data from External APIs
  • Using Data from External APIs Containing Arrays
  • Sending Voice Notifications to Contacts via API Request
  • Using Studio API Flows to Forward Calls to External Numbers
  • Using Request Direct Callbacks and Auto-answer in Studio API Flows

Helpful Tips

  • Assigning a Call
  • Business Hours Only IVR
  • Callback and Voicemail from Queue
  • Caller Identification with PIN Code Validation
  • Call Prioritization
  • Collecting Context
  • Displaying Variables in Callbar
  • Dynamic Call Prioritization
  • Look up Case Status by Number
  • Making Routing Decisions
  • Multilevel IVR
  • Working with Variables
  • Studio FAQs
  • Text-to-Speech Powered by Amazon Polly

Troubleshooting and Limitations

  • Automated Tasks Based on Queue Sizes
  • Concurrency Between Studio and Classic Routing Issues
  • Enhanced Error Notifications

Preferences

AI Voice Streams Settings

Suggest Edits

AI Voice Streams Settings

In this tab, you can define the WSS connection URL to which you want to stream the audio.

577

Updated 9 months ago


  • Table of Contents
    • AI Voice Streams Settings