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v2.0

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Introduction

  • What is Talkdesk Studio?
  • Permissions to Use Studio Flows and Modules
  • Flow Types
  • Getting Started
  • Account Settings that Impact Studio
  • Service Quotas
  • Migration Guide from Classic IVR to Studio
  • Compare and Display the Differences between Studio Flow Versions

Managing Flows

  • Archiving an Audio File
  • Assigning a Flow to a Number
  • Deleting Flows
  • Enable Studio Context to be Shared between Flows (Voice)
  • Error Handling
  • Flow Statuses and Versions
  • Flow Step Search
  • Functions
  • Importing and Exporting Flows
  • Loops
  • Modules
  • Prompts
  • Upgrading
  • Using Filters
  • Zooming and Panning the Canvas

Studio Components

  • Overview
  • Analyze Digital Message (Powered by Navigator)
    • Preferences
    • Exits
  • Analyze Voice Message (Powered by Navigator)
    • Preferences
    • Exits
  • API Request
    • Arguments
    • Preferences
    • Exits
  • Assign Agents to Message
    • Preferences
    • Exits
  • Assignment and Dial
    • Preferences
    • Exits
  • Authenticate Voice
    • Preferences
    • Exits
  • Auto-answer
    • Preferences
    • Exits
  • Automated Message
    • Preferences
    • Exits
  • Begin Module
    • Arguments
    • Exits
  • Calendar Based Rules
    • Preferences
    • Exits
  • Conditional Statement
    • Preferences
    • Exits
  • Connect to Autopilot Digital
    • Preferences
    • Exits
  • Connect to Autopilot Voice
    • Preferences
    • Exits
  • Dial Agent
    • Preferences
    • Exits
  • End Flow
  • Estimated Waiting Time
    • Preferences
    • Exits
  • Digital Estimated Waiting Time
    • Preferences
    • Exits
  • Enroll Voice
    • Preferences
    • Exits
  • Execute Action
    • Preferences
    • Exits
  • Forward to External Number
    • Preferences
    • Exits
  • Forward to Phone
    • Preferences
    • Exits
  • Get SMS Feedback
    • Preferences
    • Exits
  • Get Voice Feedback
    • Preferences
    • Exits
  • Hangup
    • Exits
  • Incoming Call
    • Preferences
    • Exits
  • Incoming Message
    • Arguments
    • Preferences
    • Exits
  • Input IVR
    • Preferences
    • Exits
  • Make Outbound Call
    • Preferences
    • Exits
  • Outgoing Call
    • Preferences
    • Exits
  • Play Audio
    • Preferences
    • Exits
  • Record
    • Preferences
    • Exits
  • Reporting
    • Preferences
    • Exits
  • Request Callback from Queue
    • Preferences
    • Exits
  • Request Direct Callback
    • Preferences
    • Exits
  • Return to Flow
    • Preferences
    • Exits
  • Run Function
    • Preferences
    • Exits
  • Run Module
    • Preferences
    • Exits
  • Salesforce Data Dip
    • Preferences
    • Exits
  • Send to Inbox
    • Preferences
  • Set Whisper Message
    • Preferences
    • Exits
  • Set SIP Headers
    • Preferences
    • Exits
  • Standard IVR
    • Preferences
    • Exits
  • Stream Audio Unidirectional
    • Preferences
    • Exits
  • Time Based Rules
    • Preferences
    • Exits
  • Traffic Splitter
    • Exits
  • Trigger Salesforce Omni-Channel Flow
    • Preferences
    • Exits
  • Validate Phone
    • Preferences
    • Exits
  • Voice IVR
    • Preferences
    • Exits
  • Voicemail
    • Preferences
  • Voice Transcription
    • Preferences
    • Exits

Use Cases

  • Assigning a Call to the Case Owner
  • Assigning a Call to the Same Agent
  • Chained Routing
  • Compliance Call Recording
  • Configuring a Waiting Message
  • Configuring Routing Settings
  • Creating an Incoming Message Studio Flow for Chat Channels
  • Extensions
  • Number Capture for Request Callback from Queue
  • Playing a Message with the Estimated Waiting Time
  • Prioritizing Low CSATs
  • Using Request Direct Callbacks and Auto-answer in Studio API Flows
  • Prioritizing VIP Calls in Salesforce
  • Routing a Call based on a Salesforce Omni-Channel Flow with T4SCV
  • Routing with the EWT Component
  • Routing with the Voice IVR
  • Setting up IVR Menu Options
  • Traffic Splitter for BPOs
  • Transferring context between a module and the referencing flows
  • Using Data from External APIs
  • Using Data from External APIs Containing Arrays
  • Sending Voice Notifications to Contacts via API Request
  • Using Studio API Flows to Forward Calls to External Numbers

Helpful Tips

  • Assigning a Call
  • Callback and Voicemail from Queue
  • Call Prioritization
  • Displaying Variables in Conversations
  • Hours of Operations
  • IVR Reporting
  • Look up Case Status by Number
  • Making Routing Decisions
  • Multilevel IVR
  • Working with Variables
  • Studio FAQs
  • Text-to-Speech Powered by Amazon Polly

Troubleshooting

  • Automated Tasks Based on Queue Sizes
  • Concurrency Between Studio and Classic Routing Issues
  • Enhanced Error Notifications

Preferences

AI Voice Streams Settings

Suggest Edits

AI Voice Streams Settings

In this tab, you can define the WSS connection URL to which you want to stream the audio.

577

Updated over 1 year ago


  • Table of Contents
    • AI Voice Streams Settings