Exits

Define exits that will redirect the call if it does not reach the agent.

No answer

A match was found, and the agent was called, but they rejected the call, did not answer it, or the agent was offline. In this specific case, you will be able to specify which component should follow. You can, for example, send to another assignment request (to increase the chances of the call being handled), or send it to Voicemail.

No match

If none of the conditions are met and a match could not be found for the dial request, you can define what the next component will be.

Error handling

You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a component. For more information on this section, please refer to the "Error handling" documentation.