Talkdesk Studio

Talkdesk Studio Advanced Documentation

Welcome to Talkdesk Studio Advanced Documentation. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Studio.

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Preferences

On the Preferences tab of the Input IVR component, you can choose one of the following message types: Text to speech, Audio file upload or Other sources.

Text to Speech

This component allows you to type in a message that will be converted to audio and played to your customers. Below, are the languages and language varieties available:

  • Catalan (Spain).
  • Danish (Denmark).
  • Dutch (Netherlands).
  • English (Australia).
  • English (Canada).
  • English (India).
  • English (UK).
  • English (United States).
  • Finnish (Finland).
  • French (Canada).
  • French (France).
  • German (Germany).
  • Italian (Italy).
  • Japanese (Japan).
  • Korean (South Korea)
  • Norwegian Bokmål (Norway).
  • Polish (Poland).
  • Portuguese (Brazil).
  • Portuguese (Portugal).
  • Spanish (Mexico).
  • Spanish (Spain).
  • Swedish (Sweden).
  • Russian (Russia).

Audio File Upload

If you wish to play a custom audio file message during the call, you can upload an audio file directly from your computer. That audio file can be reused within the same or other flows in Play Audio, Standard IVR and Input IVR components.

Before saving your flow, click on the Test audio button to make sure the file is in perfect condition.

To archive audio files in use and store them away, open the “Audio file” dropdown, select the file, and click “Archive”. Please visit the “Archiving an Audio File” page to find out more about this feature.

Other Sources

This component allows you to insert a URL to access an external file that is in either MP3 or WAV format, or to select a variable that has been used previously in your call flow in order to play an audio file.

Before saving your flow, click on the Test audio button to make sure the file is in perfect condition.

Notes:

  • If you fill out more than one message type form, it will only be applied to the one that is selected when you save your flowflow - A flow represents the full lifecycle of a call. It is a road map to how calls will be handled from the moment they enter the phone system to the end of the call..
  • If the audio file is hosted on Google Drive, first make sure that the file is public by selecting "Anyone on the internet can find and access". Next, copy the file ID (it's the alphanumeric ID in the sharing link). In a Play audio component, use the following URL and add the file ID: https://drive.google.com/uc?export=download&id=

Keypress Inputs

Under "Keypress Inputs" you can configure the maximum number of digits the caller can insert through the dial pad, and if an ending keypress is needed.

Variables

The variablevariable - Variables allow you to collect data and use it to make routing decisions. It includes, for example, information collected via IVR menus or via data dips into the account’s CRM system. Once added in a step, a variable can be reused in another step. Variables for Callbar can be managed through the 'Manage context' menu. you define here will store the value the caller inserts through the dial pad, and you can use it further in the flow.

Updated about a month ago

Preferences


On the Preferences tab of the Input IVR component, you can choose one of the following message types: Text to speech, Audio file upload or Other sources.

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