Preferences

Flow Input Parameters

Define the variables from the flow context that will be sent to Salesforce to be used in the Salesforce Omni-Channel flow (e.g. IVR variables).

• Parameter Name: Variable name, should be the same as the variable defined in the Salesforce Omni-Channel flow.
• Value: Variable from the flow context, using the syntax:

%{current_flow.variable_name}

See the article Working wih Variables to know more about variables.

Variables

Define the variables that will store the agent email and queue name retrieved from Salesforce, so you can use it further in the flow to route the call.