Preferences

Here you can configure a variablevariable - Variables allow you to collect data and use it to make routing decisions. It includes, for example, information collected via IVR menus or via data dips into the account’s CRM system. Once added in a step, a variable can be reused in another step. Variables for Callbar can be managed through the 'Manage context' menu. for the contextcontext - Information that qualifies an interaction and can be displayed in the agents' Callbar. It can include data such as the contact's name and phone number. that will be generated in this component, and use it further in the flow.