Preferences

Input

Define the input that will be analyzed by the component. There are two options:

• “Contact message”: Process the contact’s message according from the Voice channel.
• “Variable”: The value of a Studio variable.

Play Audio Message

When the Contact message is selected, you can define the input and output language expected for the voice message, from the dropdown menu.

Barge-in

When enabled, the caller will be able to interrupt the audio prompt.

Variables

Optional variables that you can define to receive the result of the input analysis, namely:

• "Topic": Name of the detected topic (Exit name defined in the "Exits" tab).
• "Contact message": The message processed by the component.