Multilevel IVR
You can use the Standard IVR component to create a multilevel IVR (with unlimited levels) which allows you to classify the topic of an interaction and then assign it to the relevant set of agents.

Updated about 23 hours ago
You can use the Standard IVR component to create a multilevel IVR (with unlimited levels) which allows you to classify the topic of an interaction and then assign it to the relevant set of agents.
Updated about 23 hours ago