You can use the Standard IVR componentcomponent - Components are the basic building blocks of a call flow. There are multiple components available that you can add and configure to suit your needs. Check the full list of available components in the "Studio Components" section of this guide. to create a multilevel IVR (with unlimited levels) which allows you to classify the topic of an interaction and then assign it to the relevant set of agents.
Updated about 1 year ago