Multilevel IVR
You can use the Standard IVR component to create a multilevel IVR (with unlimited levels) which allows you to classify the topic of an interaction and then assign it to the relevant set of agents.

Updated over 2 years ago
You can use the Standard IVR component to create a multilevel IVR (with unlimited levels) which allows you to classify the topic of an interaction and then assign it to the relevant set of agents.
Updated over 2 years ago