With the Assignment and Dial componentcomponent - Event or occurrence that initiates a flow according to a specified flow definition. Components are the basic building blocks of a call flow, such as Input IVR, Calendar-based rules, Play Audio, and so on. You can check the full list of available components in the Studio Components section of this guide. you can decide how to assign agents or ring groups to a given interactioninteraction - A flow definition is not "activated" if it is not associated with at least one or more interaction triggers. Conversely, an interaction is not "activated" unless it has an associated flow definition that dictates its behavior. Examples of interactions include: voice calls made to a given phone number, submission of a form via the Mobile SDK, etc. and how the dialing process should take place.
Updated about a year ago