Outbound call number

  • “Outbound call number”: You can decide which phone number you want to use to make the outbound call. You can select it from a dropdown list or select a variable defined in the flow.



The available phone numbers match those previously added to your Talkdesk account under Admin section > Numbers tab.

Destination number

  • “Destination number variable”: This field represents the phone number that you want to call. You will be able to select a Studio variable that contains the desired phone number.
    You can define this variable in the initial step of an API triggered flow, which will retrieve the phone number information within the body of the API request.
  • “Maximum ringing time”: Define the maximum ringing time, in seconds, to the destination phone number. You can specify a value between ten and 35 seconds (15 seconds is the default value).