Outbound call number

  • “Outbound call number”: You can decide which phone number you want to use to make the outbound call. You can select it from a dropdown list or select a variable defined in the flow.



The available phone numbers match those previously added to your Talkdesk account under Admin section > Numbers tab.

Destination number

  • “Destination number variable”: This field represents the phone number that you want to call. You will be able to select a Studio variable that contains the desired phone number.
    You can define this variable in the initial step of an API-triggered flow, which will retrieve the phone number information within the body of the API request.
  • “Maximum ringing time”: Define the maximum ringing time, in seconds, to the destination phone number. You can specify a value between ten and 600 seconds (15 seconds is the default value).