Connect to Autopilot Voice
Note: This component has associated usage costs. For detailed information on these costs, please contact your Talkdesk representative.
With the Talkdesk Autopilot Studio component, you can redirect an incoming call to a given Autopilot. If necessary, escalate it to a human Agent (with the "Assignment and Dial" component) in case the Autopilot is not prepared to handle the incoming question.
After the “Incoming call” component, add the "Connect to autopilot voice" component to the flow and refer to Preferences and Exits to configure it.
For more information on Autopilot, see the Talkdesk Autopilot documentation.
Updated 4 months ago