Forward to External Number

Note: This component has associated usage costs. For detailed information on these costs, please contact your Customer Success Manager.

The Forward to external number component enables you to route the call to an external number.

Calling Behavior

The Forward to External component sends a call to a configured external number or variable, such as a Session Initiation Protocol (SIP) target. The SIP method depends on the account type.

The following list describes each method:

SIP INVITE: The component generates a SIP INVITE toward the destination. Talkdesk anchors the call, which means Talkdesk remains in the call path for its duration. Charges apply to this function.
SIP REFER: Applies when the account uses Talkdesk CXA for any Contact Center. The component generates a SIP REFER toward the destination and acts as a transfer. Talkdesk stops anchoring the call after the destination answers.

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Note
Admins cannot configure the SIP method. The account type determines whether the component uses INVITE or REFER.

Updated 17 days ago