Outgoing Call

This is the initial component for outgoing call flow definitions.

The outgoing call flow will be triggered when a manual outbound call is answered by the contact person. The agent who placed the call will be waiting in line to be connected to the contact person when the flow ends.

Use the variables fields of the “Outgoing call” component to expose data points such as the contact’s name, address, and phone details, among others.

You can later reuse these values in the flow.