The Voice IVR componentcomponent - Components are the basic building blocks of a call flow. There are multiple components available that you can add and configure to suit your needs. Check the full list of available components in the "Studio Components" section of this guide. is a component with voice capabilities. You can use it to let your customers explain, in a few words, why they are calling your contact center.

You can configure the keywords that are most likely to be used by callers and make routing decisions based on this.