Voice IVR
Note: This component has additional usage costs. For detailed information on these costs, please contact Support or your Customer Success Manager.
The Voice IVR component is a component with voice capabilities. You can use it to let your customers explain, in a few words, why they are calling your contact center.
You can configure the keywords that are most likely to be used by callers and make routing decisions based on this.
![Voice IVR.png 880](https://files.readme.io/c3def7c-Voice_IVR.png)
Additional Resources:
Updated 8 months ago