Voice IVR
Note: This component has additional usage costs. For detailed information on these costs, please contact Support or your Customer Success Manager.
The Voice IVR component is a component with voice capabilities. You can use it to let your customers explain, in a few words, why they are calling your contact center.
You can configure the keywords that are most likely to be used by callers and make routing decisions based on this.
Additional Resources:
Updated over 1 year ago