With the Conditional Statement componentcomponent - Event or occurrence that initiates a flow according to a specified flow definition. Components are the basic building blocks of a call flow, such as Input IVR, Calendar-based rules, Play Audio, and so on. You can check the full list of available components in the Studio Components section of this guide. you can direct a call to one of several exits. Each exit has its own condition(s).
The exitsexits - An exit is selected within a component and it determines which component comes after the component that you are configuring, when a certain condition occurs. Depending on the component, you may have available one exit, several exits, or no exits. are evaluated in order so the call is directed to the first one whose conditions are met. If no condition is met, the "No Match" exit is taken.
Updated 9 months ago