Exits

Exits for the "Request callback from queue” node can be configured in the following scenarios:

Call Finished

This optional exit can be used to configure a post-call action that will enable the flow to proceed, even after the call between the contact person and the agent has ended.
For instance, to have callers taking phone surveys without being disconnected, you can activate this exit by selecting the node that should follow, which is usually one of the IVR nodes. If you do not wish to use it, you don’t need to add a new node.

Contact Rejected

This optional exit can be used to configure. If you do not wish to use it, you don't need to add a new node.

Call Aborted

If

Maximum waiting time reached

If

Callback Cancelled

If

Invalid Inbound Phone Number

If the call comes from an anonymous number, a callback might still be possible. If you add an Input IVR node before the callback node, the caller can insert a phone number where they can be called back on. You can then store the phone number in a variable and add another "Request callback from queue" node. In the new callback node, add your variable under "Request Parameters".

Invalid Outbound Caller ID

Use this exit to direct the call to a node of your choice in case the selected outbound caller ID number to be displayed on the receiving device is invalid.

Duplicated Callback

If "do not allow multiple requests" is selected and there is already an active callback for that destination number from the contact, the callback will not be registered and the node will exit through this optional exit. You can add a play audio node in this exit in order to notify the caller that a callback already exists.

Invalid Inbound Phone Number

If the call comes from an anonymous number, a callback might still be possible. If you add an Input IVR node before the callback node, the caller can insert a phone number where they can be called back on. You can then store the phone number in a variable and add another "Request callback from queue" node. In the new callback node, add your variable under "Request Parameters".

Invalid Outbound Caller ID

Use this exit to direct the call to a node of your choice in case the selected outbound caller ID number to be displayed on the receiving device is invalid.

Error Handling

You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a node. For more information on this section, please refer to the "Error handling" documentation.