You must select where to send the call if the voice authentication was successful, i.e. when the caller’s audio passphrase matched the contact ID voiceprint.
Select where to send the call if the voice authentication failed, i.e. if the caller’s audio did not match the contact ID voiceprint or an error occurred.
Contact not enrolled
Configure where to send the call when the caller is still not yet enrolled in voice biometrics.
Configure the maximum time the system will wait for the caller to speak the passphrase before redirecting the call to the next component in the flow.
Please consider that the Timeout clock is in seconds for this component and starts when the audio instructions start; thus, we advise you to take into account the length of the audio together with a period for the contact to speak the passphrase before setting the timeout component exit.
You can use the “Error Handling” section to define the behavior for unexpected failure during the execution of a component. For more information on this section, please refer to the "Error handling" documentation.
Updated 3 months ago