One important feature of Studio is that it allows you to push any variables to agents as part of the “call context”.
To access the stored variables, click on the "Manage context" icon in the top-left corner of the flow:
Next, select the variables that you want to display in Callbar and press Save:
From now on, when an agent receives a call in Callbar, the variables and their corresponding values will be displayed:
Updated 7 months ago