Preferences

Caller Configuration

Define which number is going to be displayed on an external phone when a call has been forwarded. There are two options:

  • "Contact number": The phone number of the person who made the call.
  • "Touchpoint": The point of contact used in an interaction between a company and a contact person.

External Number

You can insert the number to which the call will be routed, or use one of your pre-configured variablesvariables - Variables allow you to collect data and use it to make routing decisions. It includes, for example, information collected via IVR menus or via data dips into the account’s CRM system. Once added in a step, a variable can be reused in another step. Variables for Callbar can be managed through the 'Manage context' menu. to route the call to a phone number associated with the previous events of your call flow.

This section also enables you to configure the maximum time your external device will ring before taking the No answer exit.