Preferences

Input

Select a variable

Define the input (variable) that the component will analyze to extract the attributes. The recommended way to use this component is to use it after the Analyze Voice/Digital Message, selecting the contact message variable mapped in the previous component as input.

Custom context

An optional field to provide additional context to the LLMs for better accuracy. You can specify business or industry context, such as “healthcare provider specializing in outpatient services”, to improve accuracy and ensure correct interpretation of domain-specific terminology.

Entities to extract

In this section, you will specify the attributes you want to extract from the analyzed input. For each Detect Navigator Attributes component, you can define up to 5 entities to extract. If more are needed, you can add additional Detect Navigator Attributes components to the flow.

For each entity, a name and a description must be specified, and they should be clear enough to ensure accuracy in the extraction.

Variables

Each entity can then be mapped to Studio variables, so they can be reused throughout the flow, such as for routing, automation, agent context, or reporting.