Send to Voicemail

IMPORTANT: This component has been deprecated. It can still be used in existing flows but it cannot be added anymore. The Voicemail component should be used instead.

The sole function of the Send to voicemail component is to route the interaction to voicemail. There are no Preferences or Exits available.

The voicemail box is preconfigured and specific to each Voicemail component of a given account.

It’s important to configure the audio message before this component, otherwise, the caller will not get any context before the component starts executing its logic.

If a voicemail greeting is configured, under the ​Admin > Numbers​ tab, then it will be played when the component is executed. If no message is configured, then the default 'Please leave a message' is played.