The sole function of the Send to voicemail component is to route the interaction to voicemail. There are no Preferences or Exits available.
The voicemail box is preconfigured and specific to each Voicemail component of a given account.
It’s important to configure the audio message before this component, otherwise, the caller will not get any context before the component starts executing its logic.
If a voicemail greeting is configured, under the Admin > Numbers tab, then it will be played when the component is executed. If no message is configured, then the default 'Please leave a message' is played.
Updated 10 days ago