Retention Period for Studio Flows Context

To set up Retention Policies, please follow these steps.

1. Go to Admin, select Storage and Retentions [1], and then, Studio to check /change retention policies [2].

2. Once you select Studio, you have the predefined option for 4 days only or the selection for a customization time period that the user is able to select until a max of 7 years.

3. Apply changes.

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Note:

1 month is set for 30 days; 1 year is set for 365 days.

Manage Retentions on Studio Editor

To get more granular control over your Studio Variables you can manage individual retention within Studio Editor. Users can select the variables that should not be retained, by selecting the “Don’t Retain” option. All the remaining ones, by default, will use the Retention policy defined over Retention & Policies App.

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Notes:

• Extended retention is only available for Incoming message flow type.
• Any new change over the retention period, will only have an effect on interactions that start after that change.