Collecting Context

Talkdesk Studio allows you to collect context information that qualifies an interaction. Information can be collected via IVR menus or via data dip into your CRM system.

Collected information is stored in flow variables that can be reused in other flow components. To access the stored variables click on the Manage context icon on the left.


Some data points collected in the flow context can then be shared with the interaction context and be displayed in Callbar.


For more information, see the section "Displaying variables in Callbar".