With the Talkdesk Virtual Agent Studio component, you can redirect an incoming message to a given Virtual Agent. If necessary, escalate it to a human Agent (with the "Assign agents to message" component) in case the Virtual Agent is not prepared to handle the incoming question.
After the “Incoming Message” component, add the "Connect to virtual agent digital" component to the flow and refer to Preferences and Exits to configure it.
For more information on Virtual Agent, see the Talkdesk Virtual Agent documentation.
Updated 1 day ago