Inbound voice

This is the initial componentcomponent - Components are the basic building blocks of a call flow. There are multiple components available that you can add and configure to suit your needs. Check the full list of available components in the "Studio Components" section of this guide. for inbound voice flow definitions.

If a blocklistblocklist - A blocklist is a list of phone numbers which will automatically receive a busy signal when they dial into one of your numbers. You can use a blocklist to prevent bots, spam callers or any other unsolicited number from reaching your company. To learn how to configure this list, please check this article: of phone numbers has been configured at the account level, the component will take it into consideration.

In case an incoming call from an unknown phone number reaches the Inbound voice, a contact will be automatically created in Talkdesk. For more information on contact creation, please visit our Contacts page.