Preferences

Phone number

Configure the variable that contains the phone number that will be analyzed.
Usually, the variable “source_phone” from the Incoming Message is used as the input variable, but any other variable that contains a phone number can be used.
The “source_phone” variable can be defined for SMS and/or WhatsApp channels in the initial step of the flow.

Variables

There is a set of variables that can be used to route the interaction in Studio, as shown in the table below. Use them to fill in the relevant 'Variables' fields:

  • Phone validation insights.

Validation Insights

Validation InsightDescriptionValue typeValue ranges
VOIPIllustrates if this phone number is a Voice Over Internet Protocol (VOIP) or a digital phone number.String “true”
“false”
“N/A”
RiskyPoints out if this phone number is associated with fraudulent activity, scams, fake accounts, or other suspicious behavior.String “true”
“false”
“N/A”
ValidIndicates if the phone number is considered valid based on assigned phone numbers available to carriers in the contact’s country.Boolean “true”
“false”
ActiveReveals if this phone number is a live phone number that is currently active.String “true”
“false”

- “N/A”
LeakedIndicates whether this phone number has recently been exposed in an online database breach or compromiseBoolean “true”
“false”
StatusThe phone validation status as a result of the Fraud Score.String“SAFE”
“SUSPICIOUS”
“HIGH_RISK”
CarrierThe carrier this phone number has been assigned to, or "N/A" if unknown.String (the carrier name)
null
CountryIndicates the 2-character country code associated with this phone number.String“US”
“PT”
“GB”
SpammerIdentifies if the phone number has recently been reported for spam or harassing calls/texts.Boolean “true”
“false”
Pre PaidIndicates if this phone number is associated with a prepaid service plan.String “true”
"false”

- “N/A”
Line TypeThe type of line this phone number is associated with (Toll-Free, Wireless, Landline, Satellite, VOIP, Premium Rate, Pager, etc...) or "N/A" if unknown.String “VOIP”
“Toll-Free”
“Wireless”
“Landline”
“Satellite”
“Premium Rate”
“Pager”
“N/A”
Fraud ScoreThe risk score. It measures how likely a phone number is to be fraudulent.IntegerPercentage from 0 to 100 with no decimal numbers
Fraud scores < 75% are considered Safe
Fraud scores >= 75% and < 85% are Suspicious

- Fraud scores >=85% are High-risk
Recent AbuseDetails whether this phone number has been associated with recent or ongoing fraud.String “true”
“false”

- “N/A”
Validations (last 24h)Counts how many times Phone Validation was triggered for this number in the past 24 hours. Particularly useful for detecting fraud risk when there is an unusual number of interactions.Integer“15”

Note: Unlike in Voice, SHAKEN/STIR call attestation for spoofing detection is not applicable.