Preferences

Phone number

Configure the variable that contains the phone number that will be analyzed.
Usually, the variable “source_phone” from the Incoming Message is used as the input variable, but any other variable that contains a phone number can be used.
The “source_phone” variable can be defined for SMS and/or WhatsApp channels in the initial step of the flow.

Preferences

Phone Number

Configure the variable containing the phone number that will be analyzed.

Usually, the variable source_phone from the Incoming Message is used as the input variable, but any other variable that contains a phone number can be used.

The source_phone variable can be defined for SMS and/or WhatsApp channels in the initial step of the flow.


Variables

There are two sets of variables that can be used to route the call in Studio. Use them to fill in the relevant Variables fields:

  • Phone validation insights
  • SHAKEN/STIR call attestation (Voice only — not applicable for SMS/WhatsApp)

Validation Insight

Description

Value type

Value ranges

VOIP

Illustrates if this phone number is a Voice Over Internet Protocol (VOIP) or a digital phone number.

String

  • "true"
  • "false"
  • "N/A"

Risky

Points out if this phone number is associated with fraudulent activity, scams, fake accounts, or other suspicious behavior.

String

  • "true"
  • "false"
  • "N/A"

Valid

Indicates if the phone number is considered valid based on the assigned phone numbers available to carriers in the contact's country.

Boolean

  • "true"
  • "false"

Active

Reveals if this phone number is a live phone number that is currently active.

String

  • "true"
  • "false"
  • "N/A"

Leaked

Indicates whether this phone number has recently been exposed in an online database breach or compromise

Boolean

  • "true"
  • "false"

Status

The phone validation status as a result of the Fraud Score.

String

"SAFE"
"SUSPICIOUS"
"HIGH_RISK"

Carrier

The carrier this phone number has been assigned to, or "N/A" if unknown.

String

  • (the carrier name)
  • null

Country

Indicates the 2-character country code associated with this phone number.

String

  • "US"
  • "PT"
  • "GB"

Spammer

Identifies if the phone number has recently been reported for spam or harassing calls/texts.

Boolean

  • "true"
  • "false"

Pre Paid

Indicates if this phone number is associated with a prepaid service plan.

String

  • "true"
  • "false"
  • "N/A"

Line Type

The type of line this phone number is associated with (Toll-Free, Wireless, Landline, Satellite, VOIP, Premium Rate, Pager, etc...) or "N/A" if unknown.

String

  • "VOIP"
  • "Toll-Free"
  • "Wireless"
  • "Landline"
  • "Satellite"
  • "Premium Rate"
  • "Pager"
  • "N/A"

Fraud Score

The risk score. It measures how likely a phone number is to be fraudulent.

Integer

Percentage from 0 to 100 with no decimal numbers

  • Fraud scores < 75% are considered Safe
  • Fraud scores >= 75% and < 85% are Suspicious
  • Fraud scores >=85% are High-risk

Recent Abuse

Details whether this phone number has been associated with recent or ongoing fraud.

String

  • "true"
  • "false"
  • "N/A"

Validations (last 24h)

Counts how many times Phone Validation was triggered for this number in the past 24 hours. Particularly useful for detecting fraud risk when there is an unusual number of interactions.

Integer

"15"

Name

Owner's name linked to the phone number via reverse lookup. Helps confirm a user is who they claim to be. Coverage is strongest in the US and Canada.

String

Free-text name, or "" / N/A if no match found

City

City associated with the phone number's registered location. Useful for cross-checking against user-supplied location data or billing address.

String

City name string, or "" if unavailable

Region

State or region tied to the phone number's registered location. Supports geo-filtering and consistency checks against other user-provided data.

String

Region / state name string, or "" if unavailable

Zip-code

Postal code associated with the phone number's registered location. Enables precise address validation and fraud geo-filtering.

String

Postal code string (format varies by country), or "" if unavailable

Timezone

IANA timezone derived from the phone number's registered location. Can be used to detect mismatches between the device timezone and the number's origin.

String

IANA tz string (e.g. America/Los_Angeles), or "" if unavailable

Do not call

Indicates whether the number appears on a Do Not Call registry. Critical for outbound calling and SMS compliance to avoid regulatory penalties.

Boolean

  • true — on DNC list
  • false — not on DNC list

TCPA blacklist

Flags numbers blacklisted under TCPA (US Telephone Consumer Protection Act). Contacting blacklisted numbers can expose the business to significant legal liability.

Boolean

  • true — TCPA blacklisted
  • false — not blacklisted
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Note: Unlike in Voice, SHAKEN/STIR call attestation for spoofing detection is not applicable.