Service Quotas

To ensure the correct functioning of a call flow and of each Studio component, Talkdesk establishes default service quotas, as described in the table below.

Note: These values do not represent the limits for all areas of Talkdesk and are only applicable to accounts using Talkdesk Studio™.

Item

Quota

Phone numbers per account

4000

Flows per account

500

API Flows requests per second, per account

2 rps

Functions components per account*

30

Salesforce Data Dip components per flow*

5

Execute Action components per flow*

20

Maximum executed steps per interaction

300

Step output payload size (platform hard limit)

65KB

Execute Action output payload size

64KB

Exposed context value limit

1024 characters (per value)

Maximum payload limit for API Triggered Flows requests

64KB

For more information on Studio’s service quotas, please contact your Customer Success Manager (CSM) or Talkdesk Support.

Note: When you approach the 500 flows’ service limit, a warning message will be displayed. The growing number of Functions, Salesforce data dip and Execute action components impacts the performance of Studio Flows validation process.