Studio Interactions Errors
Users may encounter specific error codes in the input and output parameters within the Interactions view of Talkdesk Studio Governance app.
The following table provides a lookup for general orchestration errors and the necessary actions to resolve them:
| Error code | Message | Description / resolution |
|---|---|---|
| 0100011 | "Internal error" | This indicates a step or component is missing from the operational database. |
| 0100090 | "Failed to apply template" | Review the component configuration. The platform failed to map step properties to the function input or output. Note: This can be caused by a bug in the component. |
| 0100091 | "Unknown template engine" | This error should not occur as engines are validated during the component publishing process. |
| 0100092 | "Unroutable function triggered event" | Ensure the routing function exists in your current environment. |
| 0100094 | "Step output limit exceeded" | Reduce the size of the step output. The current limit is 65 KB. |
| 0100095 | "Applied kill switch" | On-call engineers have disabled the component for security or stability. |
| 0100096 | "Function triggered event dead lettered" | The event was returned to the orchestration engine without being processed to protect contact experience. This occurs when routing functions are overloaded and cannot handle more messages. |
| 0100097 | "Function Stuck" | Increase the timeout defined in the component or optimize the function's execution time. |
| 0100098 | "Component internal error" | Generic error returned by the routing function. Sometimes, an "error_cause" field is present to give more context. |
| 0100099 | "Invalid template result" | Verify the output JSON. The syntax is valid, but it may be missing required fields like "exit". |
| 0100100 | "Circuit breaker open for component" | Allow the system time to self-heal. This occurs automatically after too many consecutive errors. |
| 0100101 | "Reference parse error" | Check dynamic variables for contract violations (e.g., passing a string into an integer field). |
For more information, see Studio Governance | Studio Interactions in this article.
Updated about 9 hours ago