Validate Email

The Validate Email component ensures that the caller's email address is verified against any fraudulent activity. This component is available for digital incoming flows, specifically for email.

Preferences

Email address

Configure the variable containing the Email address to be analyzed. Usually, the variable containing the incoming email address is used as the input variable, but any other variable that contains an email address can be used.

The source_Email variable can be defined for digital channels in the initial step of the flow.

Variables

The variables shown below can be used to route interactions in Studio. You can use them to fill in the relevant Variables fields, or expose them to agents in the Conversations app context panel.

Validation Insight	Description	Value Type	Value Ranges
valid	Indicates whether the email address appears to be valid.	Boolean	true, false
disposable	Identifies whether the email belongs to a temporary or disposable mail service, which is commonly associated with fraudulent activity.	Boolean	true, false
timed_out	Indicates whether the email verification connection to the mail service provider timed out during the check.	Boolean	true, false
deliverability	Reflects the likelihood that an email sent to this address will be successfully delivered and land in the recipient's mailbox.	String	high, medium, low
catch_all	Indicates whether the email address belongs to a catch-all mail server, where all emails sent to the domain are accepted regardless of whether the specific address exists.	Boolean	true, false
leaked	Indicates whether the email address has appeared in a known third-party database breach. Leaked addresses carry an elevated risk of compromise.	Boolean	true, false
suspect	Indicates whether the mail server is returning a temporary error or is otherwise unable to complete the verification of the address.	Boolean	true, false
smtp_score	Represents the validity of the email server's SMTP configuration.	Integer	-1, 0, 1, 2, 3
overall_score	Represents the overall validity of the email address.	Integer	0, 1, 2, 3, 4
first_name	Contains the suspected first name associated with the email address. Returns CORPORATE for generic business addresses and UNKNOWN when no name can be determined.	String	Name, CORPORATE, UNKNOWN
common	Indicates whether the email address belongs to a widely used free email provider.	Boolean	true, false
generic	Indicates whether the email address appears to be a shared or role-based address for a domain, such as admin@, webmaster@, or newsletter@.	Boolean	true, false
dns_valid	Indicates whether the email address's domain has valid DNS records, providing a partial signal of address validity.	Boolean	true, false
honeypot	Indicates whether the email address is believed to be a spam trap or honeypot. Sending to these addresses may increase the risk of being blacklisted by major ISPs.	Boolean	true, false
spam_trap_score	Reflects the confidence level that the email address is an active spam trap. Addresses with a high score are recommended for removal from promotional mailing lists.	String	high, medium, low, none
recent_abuse	Indicates whether the email address has been associated with recent verified abuse on the network, such as chargebacks, fake signups, or other malicious activity.	Boolean	true, false
fraud_score	Represents the overall fraud risk of the email address based on its reputation and recent behavior. Scores of 75 or above are considered suspicious; scores of 85 or above are considered high-risk.	Float	0–100
frequent_complainer	Indicates whether the email address has a history of unsubscribing from marketing communications or submitting spam complaints.	Boolean	true, false
suggested_domain	Provides a corrected domain suggestion when the email address appears to contain a typo (for example, gmai.com corrected to gmail.com). Returns N/A when no correction is needed.	String	Domain name, N/A
domain_velocity	Reflects the volume of legitimate user activity associated with the email address's domain. Newer or rarely visited domains receive a value of none.	String	high, medium, low, none
domain_trust	Represents the risk classification of the email's domain, derived from historical abuse patterns and positive behavior signals.	String	trusted, positive, neutral, suspicious, malicious, not rated
risky_tld	Indicates whether the email address uses a top-level domain that is frequently associated with malware, phishing, scams, or other abusive activity.	Boolean	true, false
spf_record	Indicates whether the email's domain has a valid SPF DNS record configured.	Boolean	true, false
dmarc_record	Indicates whether the email's domain has a valid DMARC DNS record configured.	Boolean	true, false
sanitized_email	Contains a cleaned version of the email address with all aliases and masking removed, such as duplicate periods used in Gmail addresses.	String	Email address
first_seen	Contains information about when the email address was first observed by the system, including a human-readable description, a Unix timestamp, and an ISO 8601 formatted date.	Object	human, timestamp, iso
domain_age	Contains information about when the email address's domain was first registered, including a human-readable description, a Unix timestamp, and an ISO 8601 formatted date.	Object	human, timestamp, iso
identity_data	An enterprise-level data point containing enhanced identity enrichment sourced from authoritative sources such as credit bureaus, telcos, and utility companies. Includes associated names, addresses, phone numbers, and age information. Each entry represents one person and each field may return multiple values. Returns null or an empty array when data is unavailable.	Object	names, addresses, email_addresses, phone_numbers, age
mx_records	Lists the MX records associated with the email address domain name.	Array	Record values
a_records	Lists the A records associated with the email address domain name.	Array	Record values
result_type	Describes how the system produced the result.	String	cached, fast, live
request_id	A unique identifier for the validation request, which can be used to look up request details or send a postback conversion notice.	String	UUID

smtp_score Values

-1 = Invalid email address
0 = Mail server exists, but is rejecting all mail
1 = Mail server exists, but is showing a temporary error
2 = Mail server exists, but accepts all email
3 = Mail server exists and has verified the email address

overall_score Values

0 = Invalid email address
1 = DNS valid, unreachable mail server
2 = DNS valid, temporary mail rejection error
3 = DNS valid, accepts all mail
4 = DNS valid, verified email exists

Exits

Success

Configure the component that contacts are redirected to when email validation is completed successfully.

Not Applicable

Configure the component that contacts are redirected to when there is no email address available to validate.

Examples include:

Email interactions without an address
Webchat interactions

Error Handling

Use the Error Handling section to define the behavior for unexpected failures during component execution.

For more information, refer to the Error Handling documentation.