Preferences

Outbound SMS Number: Select a source phone number from the list, from which the trigger will be executed. The available phone numbers correspond to those that have been specifically provisioned by Talkdesk for this purpose and added to your Talkdesk account under Admin > Numbers.

Destination Number: Select the destination number variable, which, in our example, corresponds to the variable we have configured in the API Request step - destination_number. This variable will retrieve the phone number information within the body of the API request.

SMS content: Type the text to be sent to the patient in the SMS which can include variables to capture the data contained in your CRM or EHR. In our example above, the SMS notification sent to the patient provides information about the date and time of the appointment. It is also requested that the patient confirms the availability by replying with “Yes”, “No” or “Reschedule” the appointment.

Variables: The variables you configure here will store the information contained in the reply sent by the patient, and will populate the “reply sms” field. You can select an existing variable from the list or create a new one.