Preferences

Escalate Notification has no configurable inputs. It doesn't require any Reply Command Exits, Timeout, Exits, or Error Handling settings — since it terminates the flow, there is nothing further to configure once it's placed in the flow.

Related Components

Send SMS Notification with Reply — commonly used upstream of Escalate Notification; route its No Match or Timeout exit here when the automated flow can't resolve the customer's reply.
Send SMS Notification — use when the flow only needs to send a one-way message and does not need reply handling or escalation.